CRM AND CUSTOMER LOYALTY

Course that covers all of the terminology of customer service as well as objections. Understand client psychology in the wonderful world of CRM tools.

RECEPTIONIST (BASIC CONCEPT)

Course explains the basics of the receptionist position. Discover the qualities necessary to occupy this position and the basic concepts to succeed.

TELEPHONE APPROACH

[3 MODULES OF 15 MINUTES] These modules will allow you to manage your calls in terms of customer follow-up. Be unique and learn to use the right words.

CUSTOMER NEEDS AND LOYALTY

Loyalty and profitability are the reason of being for an organization. Analyze and identify customer expectations and needs to differentiate yourself from the competition.

FOLLOW-UP AND APPROACHES

Follow-up customers, an essential and necessary department. Learn the theory of recovery, the approaches and how to prepare well before making a call. Be an example for customers.

INCREASE SERVICE CALLED

Significantly increase service traffic by taking the course. This course takes you through all of the appointment scheduling processes and winning customer strategies experience.